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Delivery/Returns Information

Delivery of goods

We use UK Royal Mail to deliver our goods, please allow 3-5 working days for delivery.  Delivery dates are approximate, and no liability is whatsoever accepted in respect of late deliveries. We currently only deliver to addresses in the UK.


Returns Policy

If you change your mind about the item when you receive it then please notify us via the Return form (located at the bottom of the home page). Items must be received back to us within 28 days to be eligible for a full refund (minus delivery costs). Once you have completed the form please send the goods back to us at the address listed below including your dispatch note with the item so that we know who has returned the item. If you have lost the dispatch note then please include your order number or contact details in the parcel. Please note that returns are at your own cost.  Alternatively you can return the item to our store in Peterborough for free (we are open Tuesday - Saturday). Any refunds will be made within 14 days of receiving your returned item.

It is your responsibility to ensure that returned goods reach us in good condition and with original tags and packaging. You are responsible for the item until it is received by us. We recommend that you obtain proof of postage when sending the parcel in case of any problems. All items are inspected on return. If an item is returned to us worn or damaged in any way then we will not be able to offer a refund.

Any returns should be securely packed and sent to:


Big On Style

20 St. David’s Square

Fengate

Peterborough

PE1 5QA

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